Privacy Policy
Last updated: October 6, 2026
Helping Hands Home Cleaning (“we,” “us,” “our”), [LEGAL BUSINESS NAME, if different from Helping Hands Home Cleaning], is a family-owned home cleaning company serving the Columbus, Ohio area. This policy explains what information we collect through hhhclean.com, how we use it, and the choices you have.
Information we collect
Information you give us. When you request a free estimate or contact us through the website form, we collect your name, phone number, email address, ZIP code, the service you are interested in, and anything you write in the message box. If you call, email, or text us, we keep the details you share so we can schedule and provide your service.
Information collected automatically. Like most websites, our site and hosting provider record basic technical information when you visit, such as your IP address, browser type, device, the pages you view, and the date and time. We may use website analytics tools to understand how many people visit and which pages are useful. These tools may use cookies or similar technologies.
Employees and applicants. If you are on our team, the employee login on this site uses an account created for you. If you apply for work with us, we collect the information you send us when you apply.
How we use your information
- To respond to your request, schedule a free estimate or walk-through, and provide cleaning services.
- To contact you about your service, including scheduling and follow-up on your satisfaction.
- To keep the website working, secure, and improve it.
- To meet legal, tax, and insurance obligations.
We do not sell your personal information. We do not use the details you give us on the form for advertising to third parties.
Who we share it with
We share information only with the people and services that help us run the business, and only as needed:
- Our team, such as the office manager and the cleaners assigned to your home.
- Service providers, such as our website hosting provider, email provider, and analytics provider, who process information on our behalf.
- When required by law, or to protect our rights, safety, or property.
Cookies and analytics
Our site uses cookies that are necessary for it to work, such as those used for the employee login and for the contact form’s security. We may also use analytics cookies to learn how visitors use the site. You can control cookies in your browser settings. Blocking some cookies may affect how parts of the site work.
How long we keep it
We keep estimate requests and customer records for as long as we need them to serve you and meet our legal and business needs, [CONFIRM RETENTION PERIOD, for example “up to 3 years after your last service”]. After that, we delete or anonymize them.
Security
We use reasonable measures to protect your information, including secure (HTTPS) connections and password-protected accounts. No website or storage method is completely secure, so we cannot guarantee absolute security.
Your choices
You can ask us to tell you what information we hold about you, correct it, or delete it, and you can ask us to stop contacting you. Contact us using the details below and we will respond within a reasonable time.
Children
This website is for adults who arrange cleaning services. We do not knowingly collect information from children under 13.
Links to other sites
Our site may link to other websites, such as Google reviews or social media pages. We are not responsible for their privacy practices.
Changes to this policy
We may update this policy from time to time. The “last updated” date at the top shows when it last changed.
Contact us
Helping Hands Home Cleaning
Columbus, Ohio
[MAILING ADDRESS, optional]
Phone: 614-327-1235
Email: hhhclean.schedules@gmail.com